Terms of Services

Last Updated: February 2026

Welcome to Burton Trend. These Terms & Conditions govern your use of our website, https://burtontrend.shop/, and your purchase of products from Burton Trend.

By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. About Burton Trend

Burton Trend is an online footwear store offering branded shoes and trainers, including products from brands such as Nike, Jordan, New Balance and ASICS.

Contact Information

Website: https://burtontrend.shop/
Email: sales@burtontrend.shop
WhatsApp / Telephone: +44 7307 348859

Our customer service team primarily communicates with customers through WhatsApp and telephone.

2. Website Use

You may use our website for lawful purposes only.

You must not:

• Use the website for any unlawful or fraudulent purpose.

• Attempt to gain unauthorised access to our website or systems.

• Copy, reproduce or misuse our website content without permission.

• Interfere with the operation or security of the website.

• Provide false or misleading information when placing an order.

We reserve the right to refuse or cancel an order where we reasonably suspect fraudulent, abusive or unlawful activity.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without notice. If a product becomes unavailable after you place an order, we will contact you and may offer an alternative or arrange an appropriate refund.

Nothing in these Terms & Conditions affects your statutory rights. Goods supplied to consumers must comply with applicable UK consumer law.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation by email or another appropriate communication method.

An order is not considered fully accepted until we have confirmed that the order has been processed for dispatch.

We reserve the right to cancel an order where:

• The product is unavailable.

• There is an obvious pricing or product-description error.

• We are unable to verify the order details.

• We reasonably suspect fraudulent or unauthorised activity.

• There is another legitimate reason preventing us from fulfilling the order.

If we cancel an order after payment has been taken, the relevant amount will be refunded.

5. Prices and Payment

All product prices displayed on our website are shown in GBP (£) unless otherwise stated.

We may change prices at any time; however, changes will not affect an order that has already been accepted.

We currently accept payment through the payment methods displayed at checkout, including Clearpay.

Where Clearpay is selected, the payment arrangement is subject to Clearpay’s own terms and conditions and eligibility requirements.

6. Clearpay

Where available, customers may choose Clearpay as a payment method at checkout.

Clearpay allows eligible customers to spread the cost of their purchase according to Clearpay’s applicable payment terms.

Any payment schedule, eligibility decision, account issue, late payment, or other matter relating to the customer’s Clearpay account is governed by Clearpay’s terms.

Customers should review Clearpay’s terms before selecting Clearpay as a payment method.

7. Shipping and Delivery

We offer delivery within the United Kingdom.

Processing Time

Orders are normally dispatched within 1–2 business days after the order has been successfully processed.

Delivery Time

Our estimated delivery time is approximately 7–12 business days.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, weather, operational disruptions or other unforeseen circumstances.

Tracking

Tracking information is normally provided after the order has been dispatched.

Tracking information may take approximately 1–3 business days after dispatch to become active or show movement in the carrier’s tracking system.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Burton Trend is not responsible for delays or failed delivery caused by incorrect, incomplete or inaccurate information supplied by the customer.

If an order has already been dispatched, changes to the delivery address may not be possible.

9. Order Cancellation

We understand that customers may sometimes change their mind about an order.

However, change-of-mind cancellations are not guaranteed once an order has entered processing or has been dispatched.

Where an order has already been dispatched, the customer may use the applicable return/cancellation process described in our Returns & Refunds Policy and applicable UK consumer law.

Nothing in this section is intended to remove or restrict any statutory cancellation rights that apply to consumers purchasing online.

10. Returns

Burton Trend offers a 15-day return window for eligible purchases, subject to the conditions below and applicable statutory consumer rights.

To request a return, customers should contact us through:

Email: sales@burtontrend.shop
WhatsApp: +44 7307 348859

Return Conditions

Returned footwear should:

• Be unused and unworn outdoors.

• Be in its original condition.

• Include the original shoe box and packaging where applicable.

• Include any accessories, tags or other items supplied with the product.

• Not have been damaged, marked, washed, altered or otherwise used.

• Be securely packaged to prevent damage during return shipping.

Customers may reasonably inspect or try on footwear as permitted by applicable UK consumer law. Footwear that has been worn outdoors or used beyond reasonable inspection may be subject to deductions or may not qualify for a voluntary change-of-mind return.

11. Returns for Faulty or Incorrect Products

If you receive a product that is faulty, damaged, materially not as described, or the wrong product was supplied, please contact us as soon as possible.

Please provide:

• Your order number.

• Your name.

• A description of the issue.

• Clear photographs or videos where appropriate.

We will review the issue and provide an appropriate resolution in accordance with applicable UK consumer law.

Your statutory rights are not affected by our return procedures.

12. Refunds

Once an eligible returned item has been received and inspected, we will process the applicable refund.

For statutory cancellations, refunds will be handled in accordance with applicable UK consumer law.

Refunds will normally be made using the original payment method where possible.

If you paid using Clearpay, the refund may be processed through Clearpay and the adjustment of your payment schedule will be subject to Clearpay’s procedures.

13. Return Shipping

For voluntary change-of-mind returns under our additional 15-day return policy, the customer may be responsible for the cost of returning the product unless otherwise stated by Burton Trend.

Where a product is faulty, incorrect or otherwise covered by statutory consumer protections, return arrangements will be handled in accordance with applicable UK law.

14. Statutory Consumer Rights

Nothing in these Terms & Conditions limits, excludes or removes rights that cannot legally be excluded under UK consumer law.

Where applicable, customers have statutory rights relating to goods being:

• As described.

• Of satisfactory quality.

• Fit for purpose.

These rights apply regardless of any voluntary return policy offered by Burton Trend.

15. Promotions and Discount Codes

From time to time, Burton Trend may offer promotional discounts or discount codes.

Unless otherwise stated:

• Discount codes must be entered at checkout.

• Discount codes cannot be exchanged for cash.

• Only one promotional code may be used per order.

• Promotional codes may have specific expiry dates or product restrictions.

• We reserve the right to withdraw or amend promotional offers where legally permitted.

16. Intellectual Property

All website content, including text, graphics, logos, images, design elements and other materials displayed on Burton Trend, belongs to Burton Trend or is used with appropriate permission.

You may not reproduce, distribute, modify, copy or commercially exploit our website content without prior written permission.

Brand names, logos and trademarks belonging to third parties remain the property of their respective trademark owners.

17. Third-Party Services

Our website may use third-party services, including payment providers, delivery providers, analytics services and other technology providers.

Where you use a third-party service, that service may have its own terms and privacy policies.

Burton Trend is not responsible for the independent policies or terms of third-party services.

18. Website Availability

We aim to keep our website available and operating correctly. However, we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons or other operational requirements.

19. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms & Conditions affects your statutory consumer rights.

20. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include:

• Severe weather.

• Natural disasters.

• Carrier disruptions.

• Strikes or industrial action.

• Government restrictions.

• Technical failures.

• Significant transport disruption.

• Other unforeseen events beyond our reasonable control.

We will make reasonable efforts to minimise any resulting disruption.

21. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will be published on this page with the relevant update date.

Changes will not retrospectively alter rights that have already arisen under an existing order.

22. Governing Law

These Terms & Conditions are governed by the laws applicable in the United Kingdom.

Where the customer is a consumer, nothing in these Terms & Conditions prevents the customer from relying on mandatory consumer protections that apply in their place of residence.

23. Contact Us

If you have any questions about these Terms & Conditions, an order, delivery, return or any other matter, please contact Burton Trend:

Burton Trend
Website: https://burtontrend.shop/
Email: sales@burtontrend.shop
WhatsApp / Telephone: +44 7307 348859

We primarily use WhatsApp for customer support and order-related communication.