Refund and Returns Policy

Last Updated: February 2026

At Burton Trend, we want you to be happy with your purchase. If you need to return an item, please review the following Return & Refund Policy before contacting us.

Website: https://burtontrend.shop/
Email: sales@burtontrend.shop
WhatsApp / Telephone: +44 7307 348859

1. 15-Day Return Policy

We offer a 15-day return period for eligible purchases.

If you wish to return an item, please contact us within 15 days of receiving your order.

Returns must meet the conditions outlined below.

This policy does not affect or restrict any statutory rights you may have under applicable UK consumer law.

2. Return Conditions

To be eligible for a return, footwear must:

Be unused and unworn outdoors.
Be in its original condition.
Be free from marks, dirt, damage or signs of use.
Include the original shoe box and packaging where applicable.
Include any tags, accessories or other items supplied with the product.
Be securely packaged to prevent damage during return delivery.

Customers may reasonably inspect or try on footwear as permitted by applicable UK consumer law. Shoes that have been worn outdoors or used beyond reasonable inspection may not qualify for a voluntary change-of-mind return.

3. Change of Mind

Our additional 15-day return policy allows eligible customers to request a return if they change their mind, subject to the return conditions above.

For voluntary change-of-mind returns, the customer may be responsible for the cost of returning the item unless Burton Trend agrees otherwise.

This does not affect statutory cancellation rights that may apply to online purchases.

4. Faulty, Damaged or Incorrect Items

If you receive:

A faulty product;
A damaged product;
The wrong size/product; or
A product that is materially not as described,

please contact us as soon as possible.

Please provide your:

Order number.
Full name.
Description of the issue.
Photographs or videos showing the issue where appropriate.

We will assess the issue and provide an appropriate resolution in accordance with applicable UK consumer law.

5. How to Request a Return

To request a return, contact us using either:

Email: sales@burtontrend.shop
WhatsApp: +44 7307 348859

Please include your order number and the reason for your return.

Our customer service team will provide the relevant return instructions.

Please do not send an item back without first contacting us and receiving return instructions.

6. Return Shipping

For voluntary change-of-mind returns, the customer may be responsible for the return shipping cost.

Where the item is faulty, damaged, incorrect or otherwise covered by statutory consumer rights, return arrangements will be handled in accordance with applicable UK law.

Customers are responsible for ensuring that returned items are securely packaged.

We recommend using a tracked delivery service and retaining your proof of postage until your return has been completed.

7. Return Inspection

Once we receive your returned item, it will be inspected to confirm that it meets the applicable return conditions.

The inspection may include checking:

Condition of the footwear.
Signs of outdoor use.
Damage or marks.
Original packaging.
Accessories and tags where applicable.

We will then notify you regarding the status of your return.

8. Refunds

Once an eligible return has been approved, we will process the applicable refund.

Refunds will normally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your bank, card issuer or payment provider.

9. Clearpay Refunds

If you paid for your order using Clearpay, any approved refund will be processed through the applicable payment arrangement.

Clearpay may adjust or cancel the customer’s remaining instalments after receiving the refund information.

The timing of the adjustment may depend on Clearpay and the customer’s payment provider.

10. Statutory Cancellation Rights

For online purchases, UK consumers may have statutory cancellation rights.

Where applicable, consumers generally have a right to cancel a distance contract within the statutory cancellation period after receiving the goods, subject to applicable exceptions and conditions.

Nothing in this policy removes or restricts any statutory consumer rights.

11. Refund Timing for Statutory Cancellations

Where a statutory cancellation applies, refunds will be processed in accordance with applicable UK consumer law.

Where required, refunds will normally be made within the legally applicable timeframe after the returned goods have been received or appropriate evidence of return has been provided.

12. Items That Cannot Be Returned

Subject to statutory consumer rights, a voluntary change-of-mind return may be refused where the footwear:

Has been worn outdoors.
Has been damaged through use.
Has been washed or altered.
Has significant dirt, stains or marks.
Is missing essential original packaging where this materially affects the item’s value.
Has been damaged because it was inadequately packaged for return.

This does not affect your statutory rights where an item is faulty, not as described or otherwise protected under applicable UK consumer law.

13. Exchanges

If you require a different size or product, please contact our customer service team.

An exchange may be possible depending on product availability.

Where an exchange is not available, we may process an eligible return and refund so that you can place a new order.

14. Promotional Orders

If a discount code or promotional offer was used when placing an order, the amount refunded may reflect the actual amount paid for the returned product.

Promotional codes are generally not refundable or redeemable for cash.