Shipping Policy

Last Updated: February 2026

At Burton Trend, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through https://burtontrend.shop/.

1. Shipping Coverage

We currently offer shipping across the United Kingdom.

We aim to deliver your order safely and within the estimated delivery timeframe stated below.

2. Order Processing & Dispatch

After your order has been successfully placed and payment has been confirmed, we normally prepare and dispatch your order within:

1–2 business days

Orders are processed during our normal business days.

Orders placed outside our processing hours, on weekends or public holidays may begin processing on the next business day.

3. Delivery Time

Our estimated delivery timeframe is:

7–12 business days

Delivery times are estimates and are not guaranteed dates.

Once your order has been dispatched, the delivery carrier will be responsible for transporting the package to the delivery address provided at checkout.

4. Tracking Information

Once your order has been dispatched, tracking information will be provided to you.

Please allow approximately:

1–3 business days after dispatch

for tracking information to become active or display movement in the carrier’s tracking system.

If your tracking information does not immediately show an update, this does not necessarily mean there is a problem with your order.

5. Free UK Shipping

We currently offer:

FREE SHIPPING ACROSS THE UK

No additional standard shipping charge will be added to eligible UK orders at checkout.

Any special delivery service or additional shipping option, where available, may be subject to separate charges.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

Full name
House/building number
Street address
Town/city
Postcode
Contact telephone number

Burton Trend cannot be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you realise that your address is incorrect, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

7. Delivery Delays

Although we aim to meet our estimated delivery timeframe, delays can occasionally occur due to circumstances outside our reasonable control.

These may include:

Courier delays.
Severe weather.
Public holidays.
Strikes or industrial action.
Transport disruption.
Incorrect address information.
Customs or regulatory issues where applicable.
Unexpected operational or logistical issues.

We will make reasonable efforts to assist customers where a delivery is delayed.

8. Tracking and Delivery Updates

Tracking information may be supplied by email, WhatsApp or through your order information, depending on the available delivery service.

Customers should use the tracking information provided to monitor the progress of their shipment.

If tracking shows that an order has been delivered but you cannot locate it, please contact us as soon as possible so that we can advise you on the next steps.

9. Lost or Missing Orders

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We may request information such as:

Order number.
Delivery address.
Tracking number.
Any delivery notifications received.

We will work with the relevant delivery provider to investigate the issue.

10. Incorrect or Incomplete Delivery Information

If an order is returned to us because an incorrect or incomplete delivery address was provided, please contact our customer service team.

Additional delivery charges may apply if the customer requests the order to be resent, depending on the circumstances.

11. Damaged Packages

If your parcel arrives visibly damaged, please contact us as soon as possible.

Where possible, take photographs of:

The external packaging.
Any visible damage.
The product inside.
The shipping label.

These photographs may help us investigate the issue with the delivery provider.

12. Multiple Items in One Order

Where an order contains multiple products, we may dispatch the items together or separately depending on stock availability and fulfilment requirements.

If items are shipped separately, you may receive separate tracking information.